Returns & Refunds

We hope you love your Letter to Little pieces. If something isn't quite right, the information below explains your return options.

Change of Mind Returns – Australia & New Zealand

If you change your mind or choose the wrong size, you may return eligible Australian orders for store credit.

Please submit a return request within 14 days of receiving your order.

We do not offer refunds for change-of-mind returns.

If your little one is between sizes, we recommend choosing the next size up.

Return Conditions

For a change-of-mind return, items must be:

• unworn and unwashed
• in their original condition
• free from marks, stains, odours or other signs of wear
• returned with all original tags attached

Once your return has been received and approved, store credit will be issued for the amount paid for the returned item.

Original shipping charges and return postage are not included in change-of-mind store credit. Approved returns must be lodged within 7 days of return approval.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or style, you can return an eligible item for store credit and place a new order once your return has been approved and the store credit issued.

Bundle & Multi-Buy Returns

Where items were purchased as part of a bundle or multi-buy promotion, any change-of-mind return may affect the promotional discount originally received.

If the remaining items no longer meet the conditions of the original promotion, the order will be recalculated at the applicable individual prices. Any store credit issued will be based on the amount remaining after that adjustment.

This means returning part of a bundle may reduce, or in some cases eliminate, the store credit otherwise available for the returned item.

This does not affect your rights in relation to faulty, damaged or incorrectly supplied items.

Sale & Promotional Items

Items purchased at a marked-down or sale price, including clearance and final sale items, are not eligible for change-of-mind returns or store credit.

If a discount code is applied to a full-price item, that item may still be returned under our standard change-of-mind policy, provided it otherwise meets the return conditions.

This does not affect any rights you have where an item is faulty, damaged, incorrect or otherwise does not meet applicable consumer guarantees.

eGift Cards

eGift Cards are not eligible for change-of-mind returns or refunds once purchased.

This does not affect any rights you may have under applicable consumer law.

If an order paid using an eGift Card is eligible for a refund, the refunded amount may be returned to the original eGift Card or otherwise handled through Shopify’s refund process.

Faulty, Damaged or Incorrect Items

If you have received an incorrect item, an item that arrived damaged, or a product that may be faulty, we'll work with you to resolve it.

Your rights and the remedy available will depend on the circumstances and applicable consumer law. This may include a repair, replacement or refund.

For Australian customers, these rights are in addition to our voluntary change-of-mind policy and are not limited by the 14-day change-of-mind return period.

Where an item is confirmed to have a problem covered by the Australian Consumer Law, we will cover or reimburse reasonable return postage where required. Please keep any postage receipts until your return has been resolved.

Print Placement

Because our artwork is printed across the fabric before each garment is made, the placement of individual illustrations will naturally vary from piece to piece.

These variations are part of the nature of our printed designs and are not considered faults.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet the applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the problem.

Nothing in this Returns & Refunds Policy is intended to exclude or limit rights you may have under the Australian Consumer Law.

Other International Returns

Except where required by applicable consumer law, we do not offer change-of-mind returns, sizing returns or store credits for orders delivered outside Australia and New Zealand.

If an international order arrives faulty, damaged or incorrect, please contact us with your order details and photos of the issue so we can help.

Any rights you have under mandatory consumer laws in your country or region are not affected by this policy.

Return Shipping

For Australian and New Zealand change-of-mind returns, return postage is the customer's responsibility.

We strongly recommend using a tracked postal service, as we can only process a change-of-mind return once it has been received.

Where an item is confirmed to be faulty or otherwise covered by a statutory consumer guarantee, return-shipping costs will be handled in accordance with your applicable consumer rights.

How to Start a Return

To request a return, sign in to your Letter to Little account and open the relevant order.

Select Return items, choose the item you would like to return and provide the requested return details.

We'll review your request and send return instructions if your return is approved. Please wait for approval before sending anything back to us.

For faulty, damaged or incorrect items, please provide clear photos showing the issue where requested.

If you have any difficulty submitting a return request, please contact us at support@lettertolittle.com.au.