Shipping & Delivery

We pack every order with care from South East Queensland and aim to have it on its way to you as soon as possible.

Australian Shipping

Standard: $11.95

Express: $15.95

Free Standard Shipping

Available on Australian orders of $100 or more.

Processing & Dispatch

We aim to pack and dispatch orders within 3 business days.

This is our processing timeframe and does not include the time your parcel spends in transit after it has been dispatched.

During particularly busy periods, including launches and major promotional periods, dispatch may take a little longer. If we expect any significant delay, we'll let you know.

Delivery Times

Once dispatched, Australia Post currently estimates:

• Standard Shipping: approximately 2–4 business days within the same state and 3–6 business days interstate
• Express Shipping: approximately 1–2+ business days within the same state and 1–3+ business days interstate

Delivery times are estimates only and may vary depending on the origin and destination of the parcel, your location, peak periods and congestion within the Australia Post network.

Express Post may offer next-business-day delivery within eligible areas of the Australia Post Express Post network, but this is not available for all locations.

Express shipping speeds up the delivery journey with Australia Post but does not change our order processing timeframe.

Tracking Your Order

All orders include tracking.

Once your order has been dispatched, you'll receive a shipping confirmation with your tracking details so you can follow its journey.

Please allow a little time after receiving your dispatch email for tracking information to become active.

International Shipping

We ship internationally from Australia using Australia Post.

Available shipping options and rates are calculated at checkout based on your destination and order.

International delivery times vary depending on your destination, the shipping service selected and local customs processing.

All international orders include tracking.

Depending on your destination, your order may be subject to import duties, taxes, customs charges or other fees. Where these charges are not collected at checkout, they may be payable by the recipient before or upon delivery.

Free standard shipping on orders of $100 or more applies to Australian orders only.

Delivery Delays

Occasionally, parcels can take longer than expected once they are with Australia Post.

If your tracking has not updated for an extended period or your order appears to be significantly delayed, please contact us and we'll help investigate it with Australia Post.

Incorrect or Incomplete Addresses

Please check your delivery details carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We'll do our best to update your address before your order is dispatched, but we cannot guarantee changes once your order has been processed or handed to Australia Post.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required to send the order again.

Missing or Damaged Parcels

If your tracking shows that your parcel has been delivered but you cannot locate it, we recommend first checking around the delivery location, with other members of your household and with Australia Post.

If you still cannot locate your parcel, please contact us so we can help investigate.

If your parcel or its contents arrive damaged, please contact us as soon as possible with your order details and photos of the damage so we can help make it right.